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FBI Closes Three India-Based Call Centers That Masqueraded as Social Security

Mar 30, 2026 13:01 UTC

Federal agents dismantled a trio of overseas call centers that pretended to be the Social Security Administration, a scheme linked to roughly $50 million taken from U.S. residents. The operation underscores growing transnational fraud risks targeting Americans.

  • FBI shut down three call centers in India that pretended to be the Social Security Administration.
  • The fraudulent operation was linked to approximately $50 million stolen from Americans.
  • Operators used scripted phone calls to solicit personal and banking information.
  • Victims were misled into believing they were dealing with an official U.S. agency.
  • The takedown aims to disrupt the fraud network and prevent further losses.
  • Authorities urge consumers to verify government contacts through official sources.

The Federal Bureau of Investigation announced the shutdown of three call centers located in India that were operating under the guise of the Social Security Administration. The centers used phone scripts designed to convince callers that they needed to verify personal information or resolve alleged benefit issues. According to the FBI, the coordinated effort was tied to an estimated $50 million siphoned from American victims. By presenting themselves as official government representatives, the fraudsters were able to extract sensitive data and financial payments from individuals who believed they were complying with legitimate requests. The investigation revealed that the call centers employed a network of operators who followed a standardized fraud playbook, prompting victims to provide Social Security numbers, bank details, and other personal identifiers. Payments were then routed through a series of intermediaries before reaching the perpetrators. The closure of the facilities is expected to halt the immediate flow of fraudulent calls, but the FBI cautions that similar schemes may emerge elsewhere. U.S. consumers are advised to verify any unsolicited contact from government agencies directly through official channels and to avoid sharing personal information over the phone. Law enforcement agencies continue to monitor cross‑border fraud operations, emphasizing the need for international cooperation to protect consumers from increasingly sophisticated scams.

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