India's largest airline, IndiGo, is under growing scrutiny after a 17% month-on-month increase in flight cancellations during November 2025, affecting over 2,300 flights. The disruptions have triggered customer complaints and raised concerns about operational resilience.
- 2,342 flights canceled in November 2025, a 17% increase from October
- Over 15,000 customer complaints reported in three weeks
- On-time departure rate fell to 93.4% in Q3 2025, down from 95.1% in Q2
- Stock declined 3.7% on December 6, 2025
- Fleet size of 378 aircraft across 120 domestic routes
- Ministry of Civil Aviation began review of operational protocols
IndiGo has encountered mounting challenges as flight disruptions surged in November 2025, with 2,342 flights canceled—up from 1,998 in October. The airline attributed the spike to a combination of adverse weather patterns, air traffic control delays, and staffing shortages, particularly in ground operations. Despite maintaining a 93.4% on-time departure rate in the prior quarter, the recent drop in performance has triggered a wave of customer dissatisfaction, with over 15,000 complaints logged on regulatory forums and social media platforms in the past three weeks. The operational strain comes at a critical time, as IndiGo prepares for its annual holiday travel peak. The airline serves over 120 domestic destinations and operates a fleet of 378 aircraft, making it India’s most extensive network. Analysts note that repeated disruptions could erode consumer trust and impact the airline’s projected revenue growth of 18% for the fiscal year ending March 2026. Additionally, the airline’s stock, which has underperformed the broader market by 6.2% since the beginning of 2025, saw a 3.7% decline in trading on December 6, 2025, following the latest updates. The situation has drawn attention from India’s Ministry of Civil Aviation, which has initiated a review of the airline’s contingency planning and workforce deployment. Competitors such as Vistara and Air India have maintained higher operational stability, with cancellation rates below 3%, potentially positioning them to capture market share during the holiday season.