Xerox (XRX) has launched a dedicated cybersecurity solution aimed at small and medium-sized businesses, marking a strategic shift into managed security services. The platform, designed to address rising threat levels in underserved markets, includes endpoint protection, email filtering, and automated threat response.
- Xerox SecureSMB launched with pricing starting at $29/user/month
- Platform targets 350,000+ existing SMB clients across North America and Western Europe
- Pilot results show 68% reduction in malware incidents and 72% faster response times
- Xerox aims to onboard 50,000 SMBs within 18 months
- Projected annual contract value from SMB segment reaches $3.6 million by 2027
- 18% of Xerox’s FY2025 revenue came from digital transformation initiatives
Xerox (XRX) has entered the cybersecurity services arena with the introduction of its new Xerox SecureSMB platform, targeting the growing segment of small and medium-sized enterprises that lack robust digital defenses. The solution integrates hardware and software components across Xerox’s multifunction printers and network infrastructure, offering real-time threat monitoring, ransomware detection, and compliance reporting. The platform is available in two tiers—Essential and Pro—with monthly subscription pricing starting at $29 per user and scaling to $79 per user for advanced features. The move comes amid a surge in cyberattacks on SMBs, which now account for over 43% of all reported breaches, according to recent industry benchmarks. With 70% of SMBs lacking dedicated IT security teams, Xerox aims to capitalize on its existing customer base of 350,000+ small business clients across North America and Western Europe. The company plans to roll out the service in 12 additional markets by Q2 2026, with an internal goal of securing 50,000 SMBs within the first 18 months. Initial pilot results from 1,200 customers show a 68% reduction in malware incidents and a 72% improvement in incident response time. These metrics are expected to bolster Xerox’s broader digital transformation initiatives, which contributed 18% to total revenue in fiscal year 2025. Analysts note the service could enhance customer retention and open new recurring revenue streams, with projected annual contract values of $3.6 million from the SMB segment by 2027. The launch has prompted a modest uptick in XRX stock, up 2.3% in early trading, as investors assess the long-term potential of expanding into managed services. The development also signals a broader trend among traditional office technology providers to diversify beyond hardware into value-added digital services.