TeleTech Holdings Inc. (TEKT) delivered robust fourth-quarter financial results, reporting adjusted EPS of $1.24, exceeding analyst expectations. The company also posted revenue of $442 million, reflecting year-over-year growth and improved operational efficiency.
- Adjusted EPS of $1.24, surpassing analyst estimate of $1.18
- Q4 revenue of $442 million, up 6.2% year-over-year
- Digital experience segment grew 14%, now 38% of total revenue
- Cost per contact decreased by 12%, gross margin improved to 24.7%
- 2026 guidance: EPS $4.85–$5.05, revenue $1.81B–$1.85B
- Three new enterprise contracts signed in Q4, expanding presence in North America and Europe
TeleTech Holdings Inc. (TEKT) closed its fiscal 2025 quarter with solid financial performance, signaling resilience in the customer experience outsourcing sector. The company reported adjusted earnings per share of $1.24, surpassing the consensus estimate of $1.18 by 5.1%. Total revenue reached $442 million, marking a 6.2% increase compared to the same period last year and driven by higher demand in digital engagement services and enterprise client expansions. The results reflect progress in TeleTech’s strategic shift toward higher-margin, technology-enabled service offerings. The company’s digital experience segment grew 14% year-over-year, accounting for 38% of total revenue, underscoring the success of its investment in AI-driven customer interaction platforms. Operational improvements also contributed to a 12% reduction in cost per contact, improving gross margin to 24.7% from 23.1% in Q4 2024. In guidance for fiscal 2026, TeleTech projected adjusted EPS of $4.85 to $5.05, with revenue in the range of $1.81 billion to $1.85 billion. The outlook reflects continued client retention, new contract wins, and planned investments in automation and data analytics. Management highlighted ongoing expansion in North America and Europe, with three new enterprise deals signed in the quarter. The stock responded positively, with TEKT shares rising 4.3% in after-hours trading. Investors appear reassured by the company’s disciplined execution and forward-looking confidence, particularly as digital customer service demand remains elevated across retail, financial services, and telecommunications sectors.